Terms & Conditions
We are Courtside Hospitality Ltd, a limited company incorporated in England. Trading as Courtside Hospitality (registered company number: 11286029) with a trading address at: Suite 1, 133 Axminster Road, London, N7 6FR, United Kingdom. Our registered address is: Fig Trees, Creathorne Road, Bude, Cornwall, EX23 8NT, United Kingdom. We offer bespoke tennis spectator experiences globally and our business is operated out of the United Kingdom (UK).
The following words within these Terms & Conditions shall have the following meanings:
“Client” means you, the purchaser of the experience or package;
“We” or “Us” means Courtside Hospitality Limited (the company); and
“Experience” means a package that includes tennis ticket in addition to at least one of the following services/products as specified on the respective event page on the website:
- Hotel Accommodation;
- Airport Transfers;
- Attraction Tickets;
These Terms & Conditions apply between the client and us (Courtside Hospitality Limited) and relate to the sale of experiences (packages) sold by us to the client. The following conditions apply to any booking a client makes with Courtside Hospitality Limited.
Booking Experiences (Packages)
To make a booking the client needs to be at least 18 (eighteen) years old at the time of booking and accepts these booking conditions on behalf of all of the clients in the booking. Furthermore, the client making the booking will be known by us as the lead client and we shall only communicate and liaise with the lead client for any future correspondence in relation to the booking.
All experiences are sold subject to availability and as such will only be confirmed within 48 hours of a request being made by a client. In the unlikely event that we cannot guarantee a particular service within an experience, we will do our very best to find a substitute. We shall communicate any issues that may arise before completing any booking with a client.
Once the availability is confirmed by us and the client would like to confirm their booking, then a 20% non-refundable deposit is to be paid by the client, with the remaining balance to be paid in full at least 90 days prior to the experience commencing. The client also has the option to pay the full balance at time of booking. An invoice shall be sent to the client and once the 20% deposit has been paid, the client shall receive an email with official booking confirmation and invoice stating the remaining balance to be paid (if any) by the date specified (at least 90 days prior to the experience commencing).
If booking with less than 90 days prior to the experience start date, full payment must be made at the time of booking.
Payments can be made to us by Debit/Credit Card (VISA, MasterCard, American Express) or by bank transfer (details on invoice) in British Pounds Sterling made payable to: Courtside Hospitality Limited.
Unlike a lot of companies, we DO NOT charge any credit card fees. Our rates are fully inclusive.
Receiving Event Documentation
Event documentation will include at least two of the following items: tennis tickets (E-ticket or hard copy), Accommodation Booking Confirmation, Attraction Tickets, Airport transfer voucher(s), Hotel Extra voucher(s) (e.g. massage). We shall send out packs via UPS to clients with reasonable time prior to the experience commenting.
If you have not received anything from us with two weeks before departure, please contact us immediately.
Prices are subject to change without notice.
All experience prices listed are per person, based on double occupancy, unless otherwise stated. Prices include all services listed within each respective experience. Any itinerary alterations that are deemed necessary are unlikely to occur; however, we reserve the right to do so for the necessity of client safety or comfort.
Prices stated include all items and services listed within each experience (e.g. hotel accommodation, breakfast, airport transfers, etc.). This also includes taxes, VAT and cruise port charges (if applicable).
Prices DO NOT include the following: cruise ship gratuities (tips), hotel extras (room service, damages), visas, travel insurance, medical costs (please obtain travel insurance), local charges or tourist tax and any other charges not clearly stated within an experience.
All accommodation offered in an experience is based on double occupancy, unless otherwise specified when making a booking. Early check-in or late check-out is not offered, however can be requested at the hotel (but not guaranteed) by the client after arriving at the hotel. Any special bedding configuration must be requested at the time of booking with us, however the majority of hotels offered by us have limited non-double bedrooms, and therefore cannot be guaranteed. Upon check-in at the hotel, the client may be asked to provide a credit/debit card as a guarantee to cover any incidental charges whilst staying at the hotel. Any such payment taken by the hotel for this reason will be returned back to the card within 10 working days following check-out. If any amount of money is not reversed within this timeframe, please get in touch with that respective hotel. We are not liable for any charges the hotel enforces for whatever reason. We are not liable for any credit card fees charged by the hotel when clients settle accounts for extras and incidentals.
Clients must arrive at the hotel on the specified day of arrival within the experience purchased. If the client is considered a “no show” on the stated day of arrival, we take no responsibility for the hotel policies surrounding this circumstance and therefore cannot offer any refund or adjustments. If arriving late at the hotel, please contact the relevant hotel directly.
Hotel check-in times vary between 14:00-16:00 local time, so please aim to arrive at or after this time on your day of arrival.
Hotel check-out times also vary between 10:00-12:00 so please refer to your relevant hotel before your day of departure. We accept no reasonability for any charges you may incur as a result of a late check-out.
Breakfast is only included within an experience when specified. Please refer to your booked experience to see if it is included or alternatively contact us for any queries you may have.
Any further accommodation extras, such as massages are only included where specified within an experience. Details shall be provided within the pack that we send to the client prior to their departure.
We provide private vehicle airport transfers to and from your hotel in most experiences (please refer to your experience for more details), however in rare instances we also use hotel service transfers. These may include different types of vehicles such as shuttlebuses and/or taxis. Maximum luggage allowance is one large suitcase and one carry-on bag per person. Any additional items may incur extra charges.
Clients are advised to obtain travel insurance for their “Experience” independently. Although, not a necessity, all clients are strongly recommended to purchase travel insurance in advance of leaving for their experience in order to cover themselves for many situations including late arrival, trip cancellation or loss of baggage.
Passports, Visas & Health
Please ensure that any passport(s) and any necessary visas are valid for the entirety of the experience booked. Most countries require a passport to have a minimum of six months validity after the experience end date. Visas are necessary in certain countries for certain passports. Clients should liaise with the relevant embassy and/or government in regards to passport or visa enquiries before leaving for an experience. It is the client(s) responsibility to ensure that all passports and visas are fully ready in order to enter a particular country for any experiences purchased.
Some countries will deny you entry if you have a criminal record. Please contact your embassy and visit: www.fco.gov.uk/travel for further information and advice. We have no liability if a client fails to adhere to these conditions, and as a consequence fails to enter a country or region. We will not refund clients for any cost, loss or damage as a result of not adhering to these conditions.
It is your responsibility to ensure you are in good health before purchasing an experience with us. If you have a medical condition, please ensure you take out any necessary travel insurance to cover yourself whilst away. It is also your responsibility to obtain any required vaccinations well in advance of travelling. Most of our destinations do not require vaccinations, however please consult with your local doctor and/or the Foreign Commonwealth Office for further advice.
We are an independent tour operator and therefore sell services that are not directly supplied by us (including hotel accommodation, airport transfers, cruises, etc.). We shall not take responsibility for any intentional or careless actions on the part of the suppliers which may result in loss, damage, delay or injury to clients.
Experiences are sold in their entirety and we cannot provide any refunds or exchanges for any unused elements of an experience e.g. any unused nights in a hotel. We can however, add additional days/nights, as requested, to an experience at an additional cost, as specified at the time of booking.
The client agrees that Courtside Hospitality Limited is not liable for any damage, loss (including personal injury, death or property loss) or expenses whilst on an experience.
It is your responsibility to behave and act in a reasonable manner whilst on an experience.
Refunds & Cancellations
Deposits paid to confirm bookings by clients are strictly non-refundable. Experiences are cancellable subject to a cancellation fee of 20% at least 30 days prior to departure date. Cancellations within 30 days of the start date of an experience are strictly non-refundable. We recommend that you take out travel insurance as soon as you book an experience with us. If a tennis event is cancelled, postponed or suspended due to inclement weather, we shall refund the tennis ticket element. We suggest purchasing experiences where events have a roof such as Wimbledon, Australian Open, US Open and ATP Finals. Refunds shall not be given for any unused elements of an experience such as unused hotel accommodation, massages, transfers or event tickets. Furthermore, refunds shall not be given for circumstances beyond our control, such as illness, political reasons or for any other reason.
In relation to the 20% deposit, if for whatever reason we do not receive the full balance by the stated date, the 20% deposit will NOT be refunded and the client’s booking with us will be cancelled.
Laver Cup 2020 – Booking & Cancellation Policy
50% Deposit is required to confirm a booking with us for the Laver Cup 2020.
Remaining balance to be paid in full by 01st February 2020.
You must send a written notice of your desire to cancel your Package at before 01st February 2020. 100% of deposit amount will be refunded if received on or before this date.
If you cancel on or after 02nd February 2020 packages and tickets are 100% non-refundable.
Changes to a Booking
If after our Confirmation Email has been issued, you make a change to your existing booking, we will charge an amendment fee of £50 per booking for each change or wish to change to another experience or change departure date, we will try to make the changes subject to availability and you pay £50 per person to cover our administration costs.
In addition to the fee we charge, any alteration, whether a change to an existing booking or a change to another experience or departure date, will also be subject to payment by you of any costs imposed by any of the suppliers providing the component parts of the experience. If the tour to which you transfer is more expensive than the one you originally booked, a further payment will also be due.
For any changes, the lead booker will need to inform us in writing at least seven (7) days prior to the package start date, pay the relevant fees and return all documentation where necessary.
We are not liable and accept no responsibility for any unforseeable circusmtances occurring; which include and not limited to acts of God, natural disasters, nuclear disasters, actual or threatened terrorist activity, systems failure, war or threat of war, flooding, pandemics, fire, adverse weather condtions (“Force Majeure”).
Ticket Terms & Conditions
Any ticket(s) issued by us must be used by the lead client and their guest(s) within the booking. Tickets shall not be resold, exchanged or traded for any reason. We will do our best to provide tickets in their specified seating locations (stated on an experience). In the unlikely event that we cannot guarantee a specific seating location, due to allocation issues, we shall do our best to provide ticket(s) in the same category or next category down. In this case, we will adjust the price as necessary. Tickets are strictly non-refundable for whatever reason. This also includes any inclement weather. Please note that a lot of our seats for events are located in the sun and we advise clients to take precautions – take sunscreen, water and a hat for protection.
Lost Tickets & Documentation
We are not responsible for lost, damaged, mis-placed or stolen tickets and therefore, tickets cannot be replaced for any reasons listed above. However, any documentation, such as cruise e-tickets, hotel confirmations or attractions tickets (not including tennis tickets) have the possibility of being replaced if we see fit.
Last updated: 14/10/2019
Phone: +44 (0)207 084 6775
Courtside Hospitality Ltd.
133 Axminster Road